Resume | Abdullah Al Mamoon

Certifications

CompTIA Security+ Certified

AWS Certified Cloud Practitioner (CLF-C02) Certified

AWS Certified AI Practitioner (AIF-C01) In Progress

Series 65 Uniform Adviser Law Exam In Progress

Cisco CCNA 2004

Skills

Operating Systems

Advanced Linux/Unix (RHEL, Ubuntu)
Shell Scripting (Bash)

Databases

SQL Server
Oracle DB
DB2
Complex Querying & Data Validation

Languages

Python (Automation/Tooling)
Bash
Java

Monitoring & Infrastructure

Splunk
Dynatrace
ITRS Geneos
Autosys
Telnet
SSH

Cloud & AI

AWS (CLF-C02)
AI Practitioner (in progress)
Cloud messaging platforms

Other

High-volume customer support
Team management
Finance & real estate sectors
Series 65 (in training)

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Professional Summary

Applications Engineer with a Bachelor's in Computer Science and 15+ years of experience in L2 Production Support for mission-critical platforms. Expert in Unix/Linux log analysis, SQL data investigation, and Python automation within Finance and high-volume messaging sectors. Experienced in Cloud, AI, Networking, Programming, and various enterprise technologies.

              
                15+ years L2 production support on mission-critical platforms
              
                AWS Certified Cloud Practitioner & AI Practitioner (in progress)
              
                Splunk, Dynatrace, Prometheus-style monitoring expertise
              
                Python automation for log parsing and incident response
              
                24/7 NOC leadership and international customer support

Professional Experience

Technical Support Engineer

Sinch — Atlanta, GA, USA

Nov 2021 – Present

International customer support via CRM, email, and inbound calls
Linux log analysis (grep, awk, sed) on backend messaging servers
Python scripts to automate parsing of mission-critical message logs
Splunk spam investigation and Dynatrace network traffic analysis
RCA for complex application failures with global infrastructure teams

Splunk Zendesk Slack JIRA Confluence Bash Linux Dynatrace

Technical Support Engineer

SAP — Reston, VA, USA

Sept 2014 – Nov 2021

Led RCA for complex messaging failures and infrastructure alerts
24/7 NOC support — managed NOC team and high-severity escalations
Deep-dive Unix/Linux log analysis on high-volume messaging platform
Monitored network traffic with Dynatrace, EM7, and Splunk

Salesforce MS Teams Splunk Dynatrace EM7 Bash Linux

Application Support Engineer

BAE Systems — McLean, VA, USA

Oct 2012 – Nov 2014

L2 Application Support for government, finance, and defense customers
SME for high-priority financial customers
Production releases, change management, and RCA

J2EE IBM WebSphere JBoss Oracle DB DB2 SQL

IT Consultant

Princeton Information Systems — Virginia, USA

Sept 2010 – Aug 2012

Led technical support team for phone and email inquiries
Customer training and support documentation
Network connectivity and server problem investigations

Salesforce CRM Dynatrace EM7 Linux Bash

Business Analyst

VISA — USA

Sept 2009 – Aug 2010

Support for major financial clients including JP Morgan Chase
SQL Server database analysis for complex data issues
High-volume transaction processing integrity monitoring

SQL Server SFTP SSH WinSCP LDAP

Systems Integration Test Engineer

Time Warner Cable — USA

May 2004 – June 2006

Datacenter setup and production architecture
Custom scripts and tools for engineers and management
Networking equipment configuration — Cisco, Juniper, F5

Cisco Juniper F5 Linux Java Load Balancers VOIP